At Wahl Family Heating, Cooling & Plumbing, we are proud to employ some the industry’s very best HVAC technicians and plumbers. In fact, our entire staff comprises some of the friendliest, most knowledgeable, and most professional individuals around and together, we’re committed to providing you with the perfect heating, cooling, or plumbing solution for your home. We are a family owned and operated company, and a Wahl family member is actively involved in every aspect of our business. Though we’re big enough to handle it all, our team is proud to offer personal attention and one-on-one services with a local, friendly feel.
Founder & President
John Wahl, first became interested in the HVAC industry as a teenager while working with his uncles. He was mechanically inclined and enjoyed working with his hands to make things work. He decided to attend an HVAC technical school at night while still in high school and continued to work with his uncles on weekends. He learned how to design, fabricate, and install custom ductwork in a way that would allow the equipment to breathe and operate properly while maximizing the comfort of people’s homes.
At the age of 19, he started Wahl Heating & Cooling out of his parents’ garage in Beechview, PA. John did all of the sales, installs, and service work himself. His mother, Lorraine, ran the office for him while his father, Bill “the Barber,” spread the word of this budding new business. For the first five years, John didn’t advertise but instead relied completely on referrals and his reputation for being an honest, fair, qualified contractor. He knew that if he provided quality products at a fair price, people would not only choose to have their equipment installed by him but would also come back year after year for repairs and service.
As the business grew, John eventually had to hire and train employees to help him keep up with the growing demand. He hired and trained installers, service technicians, and comfort consultants on the Wahl Way – quality work that is warrantied and upfront pricing.
John’s specialty is solving customers’ comfort issues. He likes to help people see that they can be more comfortable in their homes, breathing cleaner, healthier air, and spending less money on their utilities by making changes that no one had thought to consider before. Whether it’s through his advanced masterful duct (or hydronic pipe/pump design), or by utilizing the newest equipment in the industry, John is confident that he and his team can provide a solution that will help his customers enjoy their indoor spaces.
43+ years later, John is actively involved in business development and setting things up for the next generation of the company while ensuring the Wahl standards are upheld.
Sharon Wahl, graduated from Bradford Business School in June of 1985. She joined the family business as a Customer Service Representative just two weeks after marrying John Wahl in October of 1986. She helped create brand recognition and assisted people in learning how to pronounce Wahl (sounds like Wall) by establishing the company’s first logo. Enlisting her father’s artistic skills, she had him draw a brick wall behind the name, and a logo was born.
Over the years, Sharon has been instrumental in establishing many of the successful procedures and processes that Wahl still uses today. She set up Wahl’s Preferred Customer Maintenance Agreement program, which allows customers to receive discounts on cleanings, repairs, service, and tune-up costs by committing to annual maintenance.
As the company has grown, Sharon has used her skills and adaptability to perform any of the tasks that needed to be done, holding every position in the office, sometimes simultaneously, from Customer Service Representative to Dispatcher, Call Center Manager, Accounting Manager, Office Manager, and General Manager.
Most recently, Sharon has been instrumental in planning, finance, HR, and future-proofing the business.
General Manager, Service Manager, Corporate Officer
Jennifer graduated from Edinboro University with her B.A. in Communications and then from Point Park with a degree in Secondary English education. She taught high school English in Maryland before moving back to Pittsburgh to work with at-risk teens, and then as therapeutic support staff with families that have children on the autism spectrum or with special needs.
In 2007, she agreed to temporarily fill in as a Customer Service Representative at Wahl until a replacement could be hired. Instead, she saw ways to help protect and improve what her family had built and found that she had passion and talent for it. Jennifer educated herself on HVAC equipment, installations, and service. She quickly updated the technology the company uses, hired and trained many new staff members, and implemented best practices for customer service and satisfaction.
Today as our General Manager and Service Manager Jennifer uses her teaching and communications background to train new employees and provide coaching and continued education for our Service Technicians and Customer Service Representatives. She subscribes to the premise of the triple win, taking care of our employees so that they will provide excellent service which will in turn allow the company to thrive.
Operations Manager & Corporate Officer
David Wahl is the Operations Manager and Corporate Officer of the family business. He began working there in 2006 while attending the AMPAC (Associated Master Plumbers of Allegheny County) school to obtain his Master Plumbers license and add the trade to the business. In the late 2000s, he took a leave of absence to complete the required apprenticeship hours under a master plumber to receive his own license after passing the Journeyman and Masters Plumber exams. With his license in hand, he worked in various positions in the company, including installation, service, and sales.
In 2012, David moved into the office to help with the continued expansion of the business. Ongoing education is a way of life at Wahl, and David personally ensures that the team completes courses, training, and certifications. Notably David has completed courses with Nexstar network, Ultimate technical academy, Operator qualification for DOT gas services, ASSE (AMerican Society of Sanitary Engineering) Backflow certification, NATE ( North American Technical Excellence) HVAC certifications, Kohler generators, and more. He is passionate about maintaining strict standards, quality installations, and solving complex customer issues.
Currently, he oversees the HVAC and Plumbing installation departments, Marketing, and business development to ensure that Wahl remains the best company to work with for years to come.
Installation Coordination, Dispatcher, Warehouse Manager
Maggie joined the team in 2007 as a Customer Service Representative and married into the family officially in 2013. From the beginning, she picked up the industry quickly providing an empathetic friendly voice for Wahl’s customers. In 2008, she moved from CSR to Dispatcher where she ensures that the right technician is sent to the right job based on customer need and technician skill set. She was an instrumental part of the team that made it possible for Wahl to more than double the size of the Service Department.
Maggie’s role with the company continued to expand as Wahl grew, and she continued to dispatch but also took over the role of warehouse manager. She organizes and restocks parts, supplies, and materials for the trucks, shop, and installations. She works closely with the Install and Sales Managers to stage installs, coordinate trips for the parts runners, and to restock the service trucks.
When she’s not helping customers or technicians on the phone, she is managing the maintenance and organization of the building and the lot.