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Our Code of Ethics

Committed to Our Customers & Our Community

At Wahl Family Heating, Cooling & Plumbing, we believe that we’re more than just a top heatingcooling, and plumbing company in Pittsburgh and the surrounding areas—we’re also a member of the community. With this in mind, we’re committed to providing exceptional services, fantastic customer care, and doing everything we can to improve our community as a whole. We proudly stand by our code of ethics in everything we do.

Our Customers

  • WE WILL SERVE our customers with integrity, competence, and objectivity.
  • WE WILL DELIVER to our customers all that we promised through value-added services.
  • WE WILL PERFORM our work to meet technical codes or better.
  • WE WILL EXPLORE each situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
  • WE WILL RESPECT each customer’s home and property and leave them as clean as we found them.

Our Employees

  • WE REGARD our employees’ satisfaction as important as customer service and compare profitability. We subscribe to the premise of win, win, win.
  • WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
  • WE WILL FOSTER training for all of our employees on an on-going basis to improve and uphold high-performance standards.

Our Professional Responsibility

  • WE WILL PERFORM jobs for which we are qualified by our experience and technical expertise.
  • WE WILL MAKE QUALITY service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum inconvenience to our customers.
  • WE WILL stand behind our work.
  • WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
  • WE WILL maintain a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

Our Earnings

  • WE WILL AGREE with our customers independently and in advance on the basis of our fees. Our fees will commensurate with the quality of service we deliver and responsibility we accept.
  • WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
  • WE WILL BE mindful of the honest value received by the customer and our right to an ethical profit.

Our Social Responsibility

  • We WILL BE good corporate citizens.
  • We WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
  • We will REPORT violations of this Code of Ethics.
Learn more about our code of ethics or any of our Pittsburgh and surrounding areas heating, AC, or plumbing services when you call us at 1-855-438-9245. We’re happy to answer your questions!
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